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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Monica Mace

Monica Mace

November 13, 2024

5  out of  5
rating by Monica Mace
"I haven't had an "insurance checkup" in over 30 years. I've been with a different agent all of these 30 years and he never once offered a checkup on different options. I went online and Sydney Clapp helped me save over $200/month on my auto insurance, and $100/year on home insurance and $200/year on motorcycle insurance!!! A little over $3,000/year!!! I work in the banking industry and definitely will be recommending Sydney to others for their auto/home/motorcycle insurance!!! She was patient with all of my questions and gave me straight answers. If I could give 10 stars I would! Thank you, Sydney for your exceptional customer service!!!"
We responded:
"What an incredible experience you had with Sydney! It's remarkable that she not only helped you save such a significant amount of money but also took the time to answer all your questions patiently. It's clear that she values her clients and their needs, which is a huge asset in the insurance industry. Your recommendation will surely help others looking for reliable insurance assistance. Thank you for sharing your story; it really highlights the importance of regular insurance check-ups and working with attentive agents like Sydney. She definitely deserves all the praise for her outstanding service! 🌟"
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Nabi Shahan

November 8, 2024

5  out of  5
rating by Nabi Shahan
"I just have to say I really appreciate how much Sydney helped me and my friends, thanks to her we saved a lot of money and we are really pleased with the coverage. Every time I call her she takes her time explaining things to me and never rushes me, she deserve a pay raise for sure. You get 10 stars ⭐️ from me."
We responded:
"It sounds like Sydney has provided you and your friends with exceptional service! It's great to hear that she took the time to explain everything and helped you save money while ensuring you have the right coverage. Positive experiences like yours are so important in customer service. Thank you."
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Angel Wise

October 29, 2024

5  out of  5
rating by Angel Wise
"Sydney Clapp was so helpful and kind. Not pushy at all. A very professional young lady that was very informative. And saves me money!!! Luv her!"
We responded:
"It sounds like you had a fantastic experience with Sydney! It's great to hear that she was professional, helpful, and informative while also saving you money. If you have any specific questions or need assistance regarding her services or anything else, feel free to ask!"
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Oksana Novotny

October 23, 2024

5  out of  5
rating by Oksana Novotny
"Sydney Clapp has been one of the best, honestly actually THE best agent I have ever had. She has help me through my process to get the best cost for the car insurance. On top of that she gave me a great deal with life insurance too (which I think EVERYONE needs). I was so pleased and amazed with her costumer service skills, I have been telling everyone to go to her. I was shocked when she told me she hasn’t been working at State Farm for that long. I would’ve guessed she has worked there for years with her knowledge…. She’s just a natural! <3 keep up the hard work… soon you’ll be unstoppable."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Sydney provided you with such exceptional service and helped you find the best insurance options. It's always great to know our team members are making a positive impact. We'll be sure to pass along your kind words to Sydney. Your recommendation means the world to us—thank you for spreading the word! If you need anything else, don’t hesitate to reach out. Keep enjoying your insurance peace of mind!"
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Tony Rivera

October 23, 2024

5  out of  5
rating by Tony Rivera
"The world needs more people like Nicole! She was an absolute pleasure to work with. If I was her boss she would most definitely be PAID well."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with Nicole. She truly embodies our commitment to exceptional service, and we’re lucky to have her on our team. Your support means a lot to us, and we’ll be sure to pass along your compliments to Nicole. If you need anything else, feel free to reach out!"
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Don Wolf

October 17, 2024

1  out of  5
rating by Don Wolf
"Thieves...that's all they are. I don't know if its ALL State Farms but I know this one only takes your money and you get nothing back. If you would listen to ONE thing someone could tell you... don't use them. I don't understand how this location has a 4.8 star rating..."
We responded:
"We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. It’s important to us that our customers feel valued and supported. We’d like the opportunity to address your concerns directly and make things right. Please reach out to us at your earliest convenience so we can discuss this further. Thank you for bringing this to our attention."
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Angela Lembach

March 26, 2024

5  out of  5
rating by Angela Lembach
"I saved a lot of money with switching my insurances today. Nicole was awesome she took the time to answer all my questions and got me better insurance then what I previously had."
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Nicole was able to help you save money and find better insurance. Providing excellent service and answering all your questions is our priority, and we're glad you had such a positive experience. If you need anything else, don’t hesitate to reach out. Enjoy your savings!"
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D E

March 22, 2024

5  out of  5
rating by D E
"The cost of everything is going up and for someone working paycheck to paycheck every penny counts. I called Shelbey at jp merck and she carefully went through my car and home insurance to see where she could save me money. I am so grateful 🙏 thar she was able to professionally explain my coverages and where I could save. She spent time with me, caring about my needs. I am so grateful for Shelbey. In a time such as now where customer service has really been nonexistent its SO WONDERFUL TO HAVE SOMEONE CARE. I HOPE YOU ARE PAID WHAT YOU ARE WORTH, YOU ARE A A+ AT CUSTOMER SERVICE. THANK YOU SO MUCH 💓"
We responded:
"Thank you so much for your heartfelt review! We’re delighted to hear that Shelbey was able to assist you in finding savings on your car and home insurance. Providing personalized, caring service is our top priority, and it’s wonderful to know that Shelbey made a positive impact during your experience. We truly appreciate your kind words and will ensure they are shared with her. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us! "
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Dana Valatka

February 5, 2024

5  out of  5
rating by Dana Valatka
"Nicole went above and beyond for me. Never made me feel rushed at all."
We responded:
"Dana, thank you for taking time out of your day to leave our office a review. I am pleased to here the positive feedback from you about Nicole. She does a great job. "
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Nora Young

October 1, 2023

5  out of  5
rating by Nora Young
"We've been with State Farm forever and J.P.Merk is an awesome agent. His office is always available to take my call and answer questions!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you’ve had a positive experience with J.P. Merk and his team. Being available and attentive to our customers is a top priority for us, and it’s great to know that you feel supported. We appreciate your loyalty and look forward to continuing to serve you! If you have any questions or need assistance, don’t hesitate to reach out."
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Ron Groves

September 22, 2023

5  out of  5
rating by Ron Groves
"I dealt with Nicole and she was amazing. She took care of all my needs and more. She has a customer for life"
We responded:
"Ron thanks for taking the time to leave our office a review. We look forward to helping out however we can! "
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Raven Nicole Ryan

September 7, 2023

5  out of  5
rating by Raven Nicole Ryan
"Great customer service"
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Richard Stecher

June 30, 2023

5  out of  5
rating by Richard Stecher
"Nicole was a big help setting up my insurance. She took the time to explain any questions I may have had.."
We responded:
"Thank you for your kind review! We're thrilled to hear that Nicole was able to assist you and provide clear explanations for your insurance questions. Our team is dedicated to ensuring you have a great experience, and it’s wonderful to know that Nicole made a positive impact. If you need anything else or have more questions in the future, feel free to reach out!"
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Jamie Warren

June 9, 2023

5  out of  5
rating by Jamie Warren
"Nicole Warren is great with any of my insurance needs. I've been using her and State Farm for several years. She's always quick and knowledgeable with any questions or concerns I have. She's very kind and experienced in her career and I trust and value her opinions and knowledge!"
We responded:
"Jamie thank you for taking the time to give our office a review! Nicole does a great job helping and educating people."
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Patricia Buckwald

December 1, 2022

5  out of  5
rating by Patricia Buckwald
"Got me renters and auto so much cheaper than other place like $300 cheaper."
We responded:
"Patricia we are so happy we can help out and are so glad you are with our agency. Thanks!"
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Brett Jones

October 23, 2022

5  out of  5
rating by Brett Jones
"Good service and they treat you like family"
We responded:
"Brett thanks we appreciate it"
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Kaylyn Rogers

September 9, 2022

5  out of  5
rating by Kaylyn Rogers
"Alexis was super helpful and amazing!"
We responded:
"Kaylyn thank you. We glad are glad we could help out"
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Tammy Cordova

August 29, 2022

5  out of  5
rating by Tammy Cordova
"Very happy customer! It's nice to have an agency you can contact and not have to wait days for a return call. The girls on the office are amazing. I got cheaper insurance and better coverage!"
We responded:
"Tammy thank you for the review. We pride ourselves on prompt service."
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Alicia Dendinger

August 24, 2022

5  out of  5
rating by Alicia Dendinger
"Nicole is great she helped us save alot money and she has awesome customer service .I will refer all my friends and family to her and there staff ☺️"
We responded:
"Alicia thank you! I am glad our office was able to help you. We appreciate referrals. Please let us know if we can help with anything else."
Profile photo of Doug Gulgin

Doug Gulgin

August 4, 2022

5  out of  5
rating by Doug Gulgin
"Alexis was professional and thorough making sure that I was insured at the right levels for my circumstances."
We responded:
"Doug thank you for your business. Alexis does a wonderful job helping our customers understand coverages and limits so that they can make an informed decision of what amount to carry. Please reach out to us if we can help our if you have any questions. Thanks"
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Tatiana Fontanez

July 27, 2022

5  out of  5
rating by Tatiana Fontanez
"Best experience ever!! I'm a first time home buyer and nicole helped me not only get car insurance, but home insurance and life insurance. I'm mad I didn't find nicole nor state farm sooner haha!!! But Nicole, hands down best agent I have ever met. Her customer service out of this world. Not only did she answer all my questions but she helped me save so much money :) What is better than that? She is very knowledgeable, and on time. Please don't hesitate in getting insurance with state farm you will for sure save and please ask for NICOLE :) You won't have any regrets!"
We responded:
"Tatiana congratulations on the purchase of your first home! We are so thankful we could help you out. Nicole works hard every day to make sure we are educating and helping our customers make an informed decision. Thank you for coming onboard with our agency and thank you for taking the time to leave us a review."
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Kim Taylor

August 8, 2021

5  out of  5
rating by Kim Taylor
"Ask for Nicole Warren Great insurance agent!"
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Dora Starks

April 8, 2021

5  out of  5
rating by Dora Starks
"Price is for bundle is very cheap"
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Destiny Klein

March 24, 2021

5  out of  5
rating by Destiny Klein
"Nicole L. Taylor and I had spoke on and off a few times this last year about life insurance policy’s for my son and I. Life has been pretty busy, and I kept putting it off till I had “time”. She reassured me many times that this is something super important for myself and my child. I was crazy for putting it off, But I reached out to her as she was about to reach out to me again, and we finally got everything set in place. Nicole is such a sweet very informative agent. You can tell she truly loves helping people take the right steps in insuring family’s are set for life, god for bid something were to happen to my son or I. I truly believe this is more than just a job for her, I see Passion she has for helping insure family’s are taken care of. She answered each question in-depth and helped me understand anything and everything I had questions too. I truly recommend her, such a positive soul."
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Kyle Mcknight

March 14, 2021

5  out of  5
rating by Kyle Mcknight
"Taylor is grate. Answers all questions, gets back to you very fast. She also makes sure you understand everything. Taylor also will go out of her way to do everything to make a customer happy very pleased."