State Farm® Insurance Agent J.P. Merk

"I met Sydney from this agency a little over a year ago. I had been with a different insurance company for several years and their premiums kept going up and up - while at the same time it was getting more and more difficult to reach anyone when I had a question or wanted to make a change.

My wife and I decided to look around and see what else was available. We wanted a good Company, competitive premiums were important, but also very important was the ability to reach someone if we ever had a questionnaire needed to make a change.

Just a few minutes after I met Sydney on the phone, she sent me a quote for better coverage (Lower deductible, higher Dollar coverage, and a good company (State Farm).

The premium she quoted was almost $1000 per year less than I have been paying.

She explained some options I had her make a few changes, and that happened quickly. I called a few times with questions and was anlways able to reach her or she got back to me right away. We decided to purchase both our auto and homeowners coverage through her agency and Sydney.

Since I’ve been with State Farm JP Merk (and Sydney) I have purchased and sold 2 vehicles, and made a couple changes to coverage. Each time Sydney was easy to reach made the change right away and sent confirmation with new insurance cards within minutes. She was just as easy to reach and enjoyable to deal with as a customer than she was when I was interested in purchasing a policy.

This week I received notice from aLife insurance policy I had through a different agency, that my premiums were going to increase significantly - Almost double..

I called Sydney and asked if she had Life insurance through State Farm and her agency.. A few minutes later I received a quote for a 10 year policy with premiums that were almost half The price I had just received from a company I’ve been with for many years. After giving her the OK, Sydney helped me complete the application and everything was done and only a few minutes..

I appreciate having insurance through a reputable company like State Farm. I appreciate they’ve saved me quite a bit of money in premiums (It’s worth noting my premiums did not go up when my policy renewed!).

But when I appreciate most of all, is having an agency I can deal with (JP Merk) and not just an 800 number. And especially Sydney. Every time I’ve needed to make a change, or had a question she either took my call right away or got back to me quickly. I feel fortunate to have found her!

If you’re thinking about making a change in your insurance, I highly recommend giving Sydney a call."

"Hannah Applegate was extremely helpful and patient. She made the process easy and enjoyable!"

"Sydney was more then helpful, saved us money , and I look forward to her handling our insurance needs in the future .."

"Way easy to work with!"

"Calling State Farm to get car insurance was one of the best things that I could’ve done to have coverage. My vehicle and myself is covered in a lot of ways to where I don’t have to worry about anything. I was very satisfied with the Amount that I had to pay, which wasn’t a lot at all. Sydney helped me out and she was very nice to me. I truly appreciate her work and I will recommend anyone to come to her and State Farm with their services. I thank you, State Farm and I thank you for your time and looking out for me with good car insurance."

"I sent an email to Mr. Merk at State Farm about my car policy with only 2 questions since my rate went up. I never got a reply back in a week, so I called the office and asked for Sydney, who I spoke with when I got my policies. Unfortunately I was told that she only deals with "sales", so I could not talk to her. I did eventually reach her by email only because I saved her original emails to me with my policies. Weeks later, I still have never received a reply from Mr. Merk. Mr. Merk lost me as a customer due to his lack of communication."

"When I first signed up for State Farm Insurance, I was excited, I felt motivated, it was my first time getting Auto Insurance and I certainly felt I was getting quality customer service. And then, as soon as I became the customer, had questions about the bill, starting needed to make changes had questions about my bill, and of course I don't know the insurance jargon and it can be a bit overwhelming, the calls were less and even more less of the quality of how I first received my initial signing up and then, became dust in he wind. It was a lot of " I don't know, it could be this or that, not sure why" For example, my insurance was going up " I spoke with Olga this morning who is friendly, I give her that" and I am sure she has been there for a long time, but when I spoke to her this morning, about why did my insurance go up because of removing a driver from my policy, and yeah, I did mention something personal saying how "I removed the driver because I left an abusive relationship and now I gotta pay for it?" and her reply and I'm quoting her because it really hurt me" Well, insurances don't care about that when they factor in rates" and yeah, I get that, but that really did hurt me, she didn't have to say it like that, that's not customer service, that was cold. And when I asked her what other factors that increased my rates, she kept saying I don't know, could be this or that, they don't tell us anything. So what are their jobs there? To just sign people up and leave us until we need to adjust a bill and that's it? This is why insurances are so confusing to regular customers like myself, that conversation with Olga is the reason why I hung up and decided to switch insurances, I'm sure she is a sweet lady and many people have a positive experience with her, but she really did upset me enough to where she has lost me as a customer and now, I decided to switch insurances and that is exactly what I did, will be switching June 3rd. Sorry, Olga, you really disappointed me and caused me to switch insurances. I sure hope you read a book or two on empathy!"

"Just switched to State Farm and I'm so pleased with the level of professionalism and service. The price drop from my previous carrier is significant and I have same and better (in some cases) coverage! Looking forward to the savings!! They even offer a safe driving discount. Yes, please!"

"After trying to find a different insurance provider, my wife was contacted by State Farm. I say this with absolute conviction: th agent was OUTSTANDING. She literally spent time with me on the phone ensuring I understood each policy for our cars and our house. I just can’t say enough positive things about the experience I had. Then within just a few weeks, I received a follow up call. Again, I was so impressed by their professionalism and knowledge! What a GREAT team you have!!!!"

"Very easy to work with. Made transferring simple. Nicole was very courteous during the process and kept it easy for me. Thank you!"

"Nichole was extremely helpfuĺ
knowledgeable and pleasent. We need more people like this. A great asset for your company."

"Received great prices on home and autos Nicole from State Farm worked with me to get the coverage I needed at a great price
She is an excellent representative for State Farm insurance
she worked her magic to keep my prices down and affordable. Nicole was very polite and considerate
I would recommend State Farm insurance"

"Friendly staff, great service and savings! Sydney made the process very easy, thank you!"

"State farm just saved me over 40 dollars a month on my insurance! I love their customer service and their attention to detail.. Thank you state farm!!!"

"Thank you to Nicole she very nice and helpful. Also offer other information on other insurance that State Farm offers. Happy to be a new customer."

"Nicole is fabulous! Saved us money, knowledgeable, extremely helpful and patient :). She answered all of our questions immediately and professionally. Amazing customer service still exists! Thank you, Nicole"

"When a personal auto quote came in the mail from STATE FARM, I almost threw it out like I always do! But I took a double take, and saw what our monthly premium would be and I was skeptical. I had to call. Sydney Clapp was the Account Representative. She was very knowledgeable, professional and friendly! She worked patiently with me and my husband and told us the quote was a REAL number. I hadn't ever seen our insurance that low ever! Lol. Thank you so much for you help!

Ivonette and Steve Haagen"

"Nicole was great helping me save from my other company thanks again for everything"

"Highly recommend Nicole! She helped us set up a new auto policy, and walked us through everything. Nicole ensured we got the exact coverage we wanted at a much better price than we were paying with another company. She provided a great experience."

"Just wanted to give a special thanks to Lori Lane! I’ve been having problems for months about my bill going up because my app would not work. She stayed on the line the whole time till we knew the app was up and running and working well. Many thanks Lori!"

"I was very impressed with the State Farm representative Nicole.She explained everything in detail.I understood what she offered.I am looking forward to doing business with them for years to come. THANK YOU NICOLE!"

"Sydney was awesome today and very helpful…I ended up getting renters insurance and car insurance…highly recommend State Farm insurance."

"Was very nice and professional and saved us close to 100 vs our old insurance company was very patient and very professional!! Glad she was so persistent on getting back ahold of us and saving us so much money for the same coverage!! Thank you so much!!"

"Sydney was EXCELLENT. I referred someone to her already. If you are looking for any type of insurance I would definitely recommend State Farm and Sydney in particular."

"Hannah is a great rep. Very personable and easy to talk too. She reallly helped us out regarding our car and home insurance. Thank you!"